Welcome to Liam & Ella. Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to the terms outlined below.
1. General Information
1.1 Use of this website and any purchases made through it are subject to the following Terms of Service, as well as our Privacy Policy.
1.2 This website is operated by Liam & Ella. The term "we" refers to Liam & Ella, and the term "you" refers to the user or customer.
2. Data Protection
2.1 Data Controller
The data controller for this website is Liam & Ella. We take the protection of your personal data seriously and handle it in accordance with the General Data Protection Regulation (GDPR).
2.2 Secure Data Transmission
This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the "https://" prefix in the address bar and the padlock icon.
2.3 Data Collected When Visiting the Website
When you visit our site without registering or sending us any information, we only collect the technical data necessary to display the site correctly:
This data is processed based on our legitimate interest in the site's functionality and security (Art. 6.1.f GDPR).
2.4 Use of Cookies
We use cookies to improve the user experience and enable features such as saving products in your cart. Some cookies are deleted at the end of your session, while others remain for future visits. You can manage your cookie preferences through your browser settings.
2.5 Contact Form and Communications
If you contact us through the form or by email at info@liamella.com, we collect the data you provide in order to respond to your enquiry. This data is processed based on legitimate interest (Art. 6.1.f) or for the performance of a contract (Art. 6.1.b GDPR).
2.6 Customer Accounts and Orders
Any data you provide when creating an account or placing an order will be used solely for that purpose. You can request deletion of your account at any time by contacting us at info@liamella.com.
2.7 Newsletter
If you subscribe to our newsletter, we'll use your email address to send you promotions and product information. You can unsubscribe at any time using the link at the bottom of each email or by contacting us at info@liamella.com.
2.8 Marketing to Existing Customers
If you've already given us your email address during a purchase, we may send you communications about similar products without needing further consent, based on our legitimate interest (Art. 6.1.f GDPR). You can object to this at any time.
3. Prices and Payments
3.1 All prices listed in our store include applicable taxes (unless otherwise stated) and are shown in New Zealand dollars.
3.2 Payment can be made using the methods available at checkout, such as credit card, PayPal, or other options offered through our payment gateway.
3.3 We reserve the right to change prices at any time. However, the price charged will be the one in effect at the time of purchase.
4. Shipping and Delivery
4.1 Orders are processed within 1 to 3 business days. Estimated delivery time may vary depending on the customer's location, but generally ranges between 7 and 14 business days.
4.2 Liam & Ella is not responsible for delays caused by external factors such as customs, strikes, or events beyond our control.
4.3 The customer is responsible for providing a correct and complete shipping address. We are not responsible for failed deliveries due to incorrect details.
5. Right of Withdrawal and Returns
5.1 The customer has the right to withdraw from the contract within 30 days of receiving the product, without needing to provide a reason.
5.2 To exercise the right of return, the customer must first contact us by email at info@liamella.com, including:
5.3 Important: Returns are not free. Return shipping costs are the customer's responsibility. Returns must be sent to our central warehouse in Asia (the address will be provided by email).
5.4 The product must be returned unused, with all accessories, clean, and in its original packaging.
5.5 Once the product has been received and inspected, we will process the refund within a maximum of 7 business days.
5.6 We reserve the right to decline returns on used or damaged products, or those without a valid reason.
6. Legal Warranty
6.1 All our products are covered by the legal warranty of conformity established under applicable law.
6.2 In the case of a faulty product, the customer has the right to repair, replacement, or, in some cases, a refund, provided the fault was not caused by misuse.
7. Limitation of Liability
7.1 Liam & Ella will not be liable for indirect, incidental, or consequential damages arising from the use of the product or the website.
7.2 We reserve the right to modify the content of the website at any time without prior notice.
8. Governing Law and Jurisdiction
8.1 These Terms of Service are governed by the laws of the country in which Liam & Ella operates.
8.2 Any dispute relating to the use of this website or purchases made through it will be resolved by the competent courts of the consumer's place of residence.
9. Contact
If you have any questions about these terms, you can contact us at:
📧 info@liamella.com
10. Changes to These Terms
10.1 Liam & Ella reserves the right to modify these Terms of Service at any time and without prior notice.
10.2 Changes will take effect once published on the website. We recommend checking this section periodically to stay informed of any updates.
11. Force Majeure
11.1 We will not be liable for any failure or delay in fulfilling our obligations where this is due to events beyond our reasonable control (force majeure), including but not limited to:
12. Severability
12.1 If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be removed or limited to the minimum extent necessary, without affecting the validity of the remaining provisions.
13. Acceptance of Terms
13.1 By making a purchase from Liam & Ella, the customer accepts these Terms of Service in full.
13.2 If you do not agree with any of these terms, please do not use our services or place orders through our store.
